ARE YOU AN A-PLAYER?

We are seeking A-Players who embody our core values. A-players are people who are committed to excellence in all that they do. They can get a job anywhere, but they take the time to research the companies they’re considering working for and they go the extra mile in searching for the right position because they’re looking for more than a job… they’re looking for a long-term career opportunity that feels right to them and that is in line with their dreams.

They are looking to be part of a team where they can make a positive impact on the world through the work that they do WHILE being challenged to grow and become better people.

If you think you are an A-Player then please read on to learn more about the exciting opportunities we have available for the right candidate.

ABOUT US

Thanks for taking the time to visit this page. We are very excited to be expanding our team and hope that you are a great fit for our culture and core values.

100% Martial Arts & Fitness is the leading martial arts & fitness organization to help health-conscious families feel good about themselves, reignite their passion for life, and gain focus and self-confidence.

We empower health-conscious families to become the best version of themselves - physically, mentally and spiritually.

Our core values are:

KAIZEN: We believe in humility and continuous improvement always.

LEADERSHIP: We provide leadership, mentorship and coaching to build tomorrow’s leaders.

EXPERIENCE: We strive to offer an outstanding experience to those we serve.

EXCELLENCE: We give our 100% in everything we do, always.

COMMUNITY: We believe in community, camaraderie, and respect.

ENTHUSIASM: We are committed to creating a positive, up-lifting and fun environment.

We have experienced exciting growth and are now looking for new staff members to help us further our mission. If you’re passionate about helping people, and are excited to work in a dynamic environment with like-minded people, then we’d love to hear from you!

Current Availabilities:

Position: Admin

Location: Embrun

Type: Part-time (20 hours/week)

Starting Date: August 2018

Mission for the Role: To provide an uplifting, friendly and clean environment to anyone that comes into contact with the business and to provide a superior customer experience. To create, maintain and encourage relationships with and between members, and to support team activities & projects.

Job Responsibilities:

  • Customer Care — Warmly greet all walk-ins (members, visitors, public). Be available to receive and respond to or relay customer care requests and feedback. Provide superior customer service and choose actions that align with core values.
  • Sales — Receive prospect inquiries, perform pre-qualifications, manage follow-ups, take care of trials and onboard new members.
  • Membership Management — Add, edit, upgrade and drop memberships as required, receive and process hold requests.
  • Attendance Monitoring — Track attendance, provide accountability and follow-up with members to ensure attendance stays above target.
  • Progress Tracking — Track promotions, review grading eligibility, manage registrations for gradings and provide clear communication with candidates.
  • Payments — Collect payments, manage automatic billing, ensure declined and outstanding payments are handled and kept to a minimum.
  • Communication – Communicate clearly and consistently with the team (both in person and via our project management tool Asana), attend and actively participate in regular meetings.
  • Retail Management — Drive & process retail sales and accurately manage inventory.
  • Administration — Answer phone, handle phone messages and emails immediately when possible or within 24 hours. Print and post posters, book appointments, birthday parties, and assist manager in various administrative duties.
  • Cleaning — Work with the team to ensure the facility is always clean and that all cleaning tasks are completed.
  • Ongoing Projects and Events — Assist the team in ongoing projects, help prepare and run events, and sometimes volunteer for community work.

Core Competencies:

  • Reliability - Is trustworthy of performing consistently well. Can be counted on to be available when scheduled for work and takes ownership of assigned responsibilities.
  • Honesty and integrity – Does not cut corners ethically. Earns trust and maintains confidences. Speaks plainly and truthfully, and without judgment.
  • Intelligence – learns quickly. Demonstrates ability to quickly and proficiently understand and absorb new information.
  • Sensibility — can connect with others, is sensitive to others’ needs and emotions and can adapt to each person’s individual personalities.
  • Initiative — can initiate and act upon tasks independently.
  • Sociable — Friendly, welcoming, energetic and able to initiate positive conversation.
  • Teamwork & communication – Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Speaks and writes clearly and articulately.
  • Adaptability & positive mindset - Adapts to changing circumstances with a positive mindset. Is able to keep others aligned and in the right frame of mind for continued success.
  • Attention to detail – Does not let important details slip through the cracks or derail a project.
  • Efficiency – Able to produce significant output with minimal wasted effort.
  • Organization & Ability to Prioritize — Able to clearly structure ideas and break down larger scale projects into actionable items. Able to prioritize tasks.

HOW TO APPLY:

Submit your resume and cover letter by email to Julie Wehbe (julie@100martialarts.com ). Include at least 2 references in your resume. We look forward to chatting with you!




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